Your Trusted Double Bay Florist | Fresh Flower Delivery – Page 2

Terms of service By placing an order on this website or when calling our customer services team, you are agreeing to the following terms and conditions: You must be over 18 to place an order for alcoholic products on the Bless Flowers website. By placing an order, you confirm that you or the recipient of an alcohol gift are over the age of 18. Order Acceptance Policy All orders received are subject to acceptance by Bless Flowers Limited and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order. All prices shown are inclusive of GST at the prevailing rate (currently 10%). Changes to your order If you wish to change your order, please do so via the My Account area of the Bless Flowers website. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been ‘assigned to production’, no changes can be accepted. For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to accept changes to orders within 96 hours of the intended delivery date. Cancelling your order Orders can normally be cancelled up to 48 hours before the intended delivery date. Please note that once orders have been ‘assigned to production’, orders cannot be cancelled. Please note that once orders have been ‘assigned to production’, no changes can be accepted. For peak season (Valentine’s Day and Mother’s Day), we are unable to guarantee to cancel orders within 96 hours of the intended delivery date. Payment problems Our website has a secure checkout (we use SSL Certificates), so we encourage you to place your orders online. On occasion, however, bank-related payment failures occur that prevent us from accepting your order immediately. Occasionally, card details that are entered correctly and backed by sufficient funds are not validated because the card issuer is performing a random security check. In these cases, although we’ll have received your order, we’ll need to take payment over the phone. We’ll email or call you as soon as possible in these circumstances. If you receive a message telling you that payment has not been validated, please contact our customer service team immediately to ensure your order is delivered on time. Owing to time differences, payments made out of office hours, or problems getting hold of you via the contact details you’ve provided, we’re sometimes unable to process a valid payment prior to the requested delivery date. Although this delay is regrettable, it is outside our control and we cannot offer any form of refund in these circumstances. Timed Deliveries We offer a number of timed delivery options. However, please note that other than these standard delivery options, we are unfortunately unable to make deliveries within customer-specified time periods. Adverse weather conditions During adverse weather conditions (such as heavy snow, ice, flooding or high winds), our delivery teams may not be able to delivery orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order, including if the delay is due to a backlog of weather affected deliveries with our carrier. Therefore, in the event of adverse weather conditions, we aren’t able to refund or offer re-delivery of affected orders. Flower availability and substitution All floral products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high quality standards, we reserve the right to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality. Where this is necessary, and the substitution is significant, we will try to contact you via email. If you wish to discuss the substitution we have made, please contact our customer services team. Please note that foliage and sundries (including vases) may be substituted without notice. If we are unable to contact you via the contact methods provided prior to the time that we make up your order, we will assume that you accept the substitution. Damaged flowers Although we do our best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following: a re-send on the next available delivery date, or a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the flowers. If for any reason you are unhappy with your Bless florist order you will need to contact us as soon as possible (and within 3 days of the delivery date) using the ‘Contact Us’ link on our website. Due to the perishable nature of our goods we are unable to deal with issues raised after 3 days. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form. Special offers At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer end date. In the event that a customer has made a purchase and the price of the purchased product subsequently falls or is discounted owing to a special offer, the price of the product at the time of purchase shall ‘prevail’. We are unable to offer special offer discounts for purchases that have already been made. As our special offers are contingent on the availability of products, we may change the terms of special offers, or withdraw them altogether, at any time, and without prior notice. We also reserve the right to offer different personalised special offers and promotions and it will therefore only be possible for the customer in receipt of the special offer to redeem the discount. Vouchers We only allow one voucher to be used per order. The voucher discount will be applied to the product cost and not the delivery. Copyright All copy and images on this website are owned by Bless Flowers Limited and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party. (Because it’s never a good idea to bottle up your gripes) Flowers we love them, and not only because they look good – because they smell good, too. So you can imagine exactly how sorry we are if any experience you have of us makes you wrinkle your brow like a wilted petal or leaves a bad smell in your nose. That’s why we make it our priority to get things right the first time. Every rose has its thorn, though, and we must confess that, on rare occasions, things do go wrong. It drives us nuts, but it’s one of those little things we have to live with as humans. We don’t have to live with the results of these mistakes, though – and you certainly don’t, either. So, if for any reason you’re not absolutely 100% happy with your Bless flowers experience, put up your hand. We value your feedback. Just let us know! We promise that if your unhappiness is any fault of ours, we’ll always offer to put things right with a sympathetic ear that really, honestly and truly does care what you think. Our guarantees and promises Freshness Because our flowers are sourced directly from growers and auctions, are flowers are normally sent out in bud form meaning they will last longer with the recipient. In the few cases where the flowers are not delivered fresh, please do let us know. Damages Our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left our flower emporium, but sometimes flowers do get damaged in transit. Should this occur, Please call us immediately. Please note that it may be necessary to return the original product, or in most cases sending us a photo of the damaged item should suffice. If for any reason you are unhappy with your Bless florist order you will need to contact us as soon as possible (and within 3 days of the delivery date) using the ‘Contact Us’ link on our website. Due to the perishable nature of our goods we are unable to deal with issues raised after 3 days. For quality issues we will require a photo clearly showing the problem which you can attach to the contact form. Please note that banks might take 3-5 days to refund the amount on your card. Delivery issues must be reported within 3 days of delivery date. Next-day courier delivery All next-day courier delivered flowers are dispatched from our central production facility. Other products are dispatched direct from suppliers. Deliveries are normally made between 8am and 7pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 9pm. Deliveries are available from Monday to Sunday. We are currently unable to deliver orders on Public Holidays. Where possible, we will attempt to obtain a signature from the intended recipient of the flowers. If standard delivery is chosen, we cannot guarantee an exact delivery time If no-one is available to receive the delivery, our courier will normally follow any delivery instructions provided, leave the order securely or with a neighbour and leave a delivery card stating the item’s location. In the event that they are unable to leave the order securely, the driver may return the item(s) to their local depot and leave a delivery card giving the recipient the option to call to reschedule delivery or collect the order from the courier’s local delivery depot. If no action is taken, the courier will normally re-attempt delivery the following working day. Please note that only one re-delivery attempt will be made. Under normal circumstances, we receive dispatch and delivery notifications from our courier. We then use that information to keep you informed of the delivery progress of your order via email and/or SMS message. However, this service is not guaranteed. In the event of a non-delivery, customers are normally entitled to a refund or redelivery. In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information. If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.We are unable to call recipient prior to delivery.We do not guarantee to be able to follow delivery instructions. Pick up or Same day delivery Pick up and deliveries are available from Monday to Saturday. Deliveries are normally made between 8am and 6pm. However, during busy periods, these delivery times may differ slightly, and we reserve the right to deliver between 7am and 8pm in exceptional circumstances. We are currently unable to deliver flowers on a Sunday or Public Holidays. For same-day flower deliveries, we cannot guarantee an exact delivery time if no-one is available to receive the flowers, the florist’s driver will normally leave a delivery card giving the recipient the option to call to reschedule delivery. In the event of a non-delivery, customers are normally entitled to a refund or redelivery. In the event of late delivery on the chosen delivery date, we will normally refund the delivery charge associated with your order For deliveries to large businesses, hospitals, universities etc, deliveries will normally be made to the reception or post-room. Delivery to the named recipient is not possible to these types of addresses in many cases. Please see below for more information. If the recipient address provided is incorrect or incomplete or if the delivery is refused, we reserve the right to charge up to 100% of the original order value to re-deliver to the same or an alternate address.We do not guarantee to be able to follow delivery instructions. Hospital-specific delivery issues Deliveries to hospitals are often problematic as patients move from ward to ward, or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. It is for this reason that we no longer recommend that flowers are delivered to a hospital. If an order is placed for delivery to a hospital and the delivery is not successful, we reserve the right to not refund or resend the order. University-related delivery issues Due to the size of university campuses, it can often be difficult to locate recipients at universities. We are therefore not able to deliver to recipients themselves and will always deliver to the university post room or reception. Please ensure that you include enough information for the post room/reception staff to be able to locate the intended recipient of the flowers. We are not liable for the non-delivery of flowers to recipients at universities as we have no control of the delivery once it reaches the post room/reception. Other business address delivery issues If you wish to order flowers for delivery to a business address, we recommend that you use one of our timed delivery services (where available)to ensure delivery is made within office hours. In the event that our standard delivery option is chosen for a business address and a delivery between 9.00 a.m and 6.30 p.m. fails owing to the recipient not being available, or the business being closed, we will not accept any liability for the non-delivery and reserve the right to charge an additional production and delivery charge for any subsequent redelivery. If you decide to cancel the order instead of arranging a redelivery, we reserve the right to deduct a cancellation fee from the refund value.

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